Delivery & Returns
Orders normally take 24 hours to process before shipping and we aim for the product to be despatched on the next working day following receipt of your order - if for any reason we are out of stock on a particular buckle it may take longer - in this case we will inform you and make you aware of the delay and timescale for delivery.
Your Flash My Buckle product will be sent to you by Royal Mail 2nd class delivery which usually takes 3 - 5 days to be delivered, though at peak periods such as Christmas this may take longer. If you need your purchase quicker then please let us know - there will be additional postal charges if the product is required next day - but we will let you know if this can be achieved and what the cost is prior to agreeing to order.
If you have ordered a item from the website and have not received after 7 days, then please contact us and we can check records with royal mail and investigate any issues. If we have the postal record and proof of posting to your postcode, then we cannot be held liable for non-receipt of goods.
For deliveries to other International countries Flash My Buckle uses Standard Airmail. You should normally allow 5-7 days transit time, though at peak periods such as Christmas this may take longer. International deliveries are not recorded to keep costs to you as low as possible, meaning we are not liable for any non-delivered International orders. If you would prefer to use a recorded international delivery service for your order, please contact us.
If you were out when the Royal Mail tried to deliver your order, they will leave a red card with instructions on how to arrange redelivery at no extra cost, or on how and where to collect the package.
If you do not contact the Royal Mail within 7 days they will return your order to Flash My Buckle; we will then contact you to arrange redelivery which will incur a further delivery charge.
If you are not delighted with your Flash My Buckle order we will offer a refund or exchange on any unworn and unused goods (only if found to be faulty). You must notify us within 14 days of receiving the item if you are not satisfied with your purchase.
Please ensure all returned items are in a saleable condition with their original packaging and label intact and include the delivery note so we know who has sent it. Please return to:
Flash My Buckle
1 Yorke Avenue
Flash My Buckle does not accept responsibility for loss or damage to returned goods whilst in transit so you should insure the returned items.
We will reimburse the postage paid when returning faulty items.
If you require an exchange on a non-faulty item (or a change of original order) you will be charged again for cost of postage and packaging.