Delivery & Returns

Order Processing

Orders normally take 24 hours to process before shipping and we aim for the product to be despatched on the next working day following receipt of your order - if for any reason we are out of stock on a particular buckle it may take longer - in this case we will inform you and make you aware of the delay and timescale for delivery.

UK Deliveries

Your Flash My Buckle product will be sent to you by Royal Mail 48 hour (2nd class) service. 48 hour Tracked and Next Day is available at additional cost. If you need your purchase quicker then please let us know - there will be additional postal charges if the product is required next day - but we will let you know if this can be achieved and what the cost is prior to agreeing to order.

If you have ordered a item from the website and have not received after 7 days, then please contact us and we can check records with Royal Mail and investigate any issues. If we have the postal record and proof of posting to your postcode, then we cannot be held liable for non-receipt of goods.

International Deliveries

For deliveries to other International countries Flash My Buckle uses Tracked Airmail. You should normally allow 5-7 days transit time, though at peak periods such as Christmas this may take longer. Any duty, VAT, Fees and Charges etc levied by the receiving country/delivery service are the responsibility of the purchaser. Please note that we are NOT VAT registered

Redeliveries

If you were out when the Royal Mail tried to deliver your order, they will leave a red card with instructions on how to arrange redelivery at no extra cost, or on how and where to collect the package.

If you do not contact the Royal Mail within 7 days they will return your order to Flash My Buckle; we will then contact you to arrange redelivery which will incur a further delivery charge.

Returns

If you are not delighted with your Flash My Buckle order we will offer a refund or exchange on any unworn and unused goods up to 30 days from purchase. This excludes personalised buckles that are made to order, we will offer an exact exchange for any faulty personalised buckles.

Please use this link for an easy return process.

Please ensure all returned items are in a saleable condition with their original packaging and label intact and include the delivery note so we know who has sent it. 

If there are any visible signs that the product has been removed from the packaging and worn, we reserve the right to decline the refund request.

Flash My Buckle does not accept responsibility for loss or damage to returned goods whilst in transit so you should insure & track the returned items.